Terms and Conditions

1. Acknowledgement and Acceptance
Use of this Web site is subject to these "Terms and Conditions" and any other rules or policies that are published on this Web site. Please read these Terms and Conditions carefully before using this site. By using this Web site, you agree to be bound by all of the terms and conditions described hereafter. DMA Softlab LLC reserves the right to modify these Terms and Conditions at any time and without prior notice.

2. Services of DMA Softlab LLC
This site is owned and operated by DMA Softlab LLC and is a trademark of DMA Softlab LLC. The site provides on-line information on products and services offered by DMA Softlab LLC in the fields of System Development, Network engineering as described on this Web site.

3. Copyright, Restrictions and Use
The contents displayed on this Web site, including but not limited to text, graphics, sound, animations, logos, trademarks are the property of DMA Softlab LLC and/or its customers and are protected by copyright, trademark, patent and other intellectual property laws. You may not use, modify, adapt, or in any way alter these materials and contents without the permission of DMA Softlab LLC You are granted the permission to download any article published on this site and reprint it on your Web site or in your opt-in newsletter solely for your own non-commercial use, provided that you reprint it in its entirety and without modification, preserving all copyright and proprietary notices in the text, and that you add an attribution link to acknowledge your source.

This Web site may include certain links and tools that allow you and other users to send information, provide feedback, and interact real time. You agree not to submit, send or otherwise transmit any unlawful, harmful, vulgar, abusive, harassing, pornographic or otherwise objectionable material of any kind. You further agree not to use any contact information and e-mail addresses that can be found on the Web site to send any unsolicited commercial information. This Web site may contain links to other sites. DMA Softlab LLC does not monitor these other sites and is not responsible for the contents of such sites. Your access to such sites via the links contained on this Web site is wholly at your own risk.

You agree to grant to DMA Softlab LLC a non-exclusive, royalty-free, worldwide, sub licensable, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of this Web site (such as bulletin boards, forums and newsgroups) or by e-mail to DMA Softlab LLC by all means and in any media now known or hereafter developed. You also grant to DMA Softlab LLC the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against DMA Softlab LLC for any alleged or actual infringement or misappropriation of any proprietary right in your communications to DMA Softlab LLC.

4. DMA Softlab LLC Payment Procedures
DMA Softlab LLC provides services and software products through Share-It. Detailed conditions of payments are set in individual agreements. We accept payments by wire transfer, credit card, PayPal etc. in all major currencies. All necessary information like wiring instructions in case of wire transfer are available through Share-It payment processing site.

5. Warranty of Services
Warranty is applicable for services only (such as network engineering etc.) and not for software products. DMA Softlab LLC has to correct any kind of problems free of charge on the built systems up to 30 days after the works were finished, the whole amount of the price of the service was paid and while the system remains untouched by customers.

6. Refund Conditions and Money Back Guarantee
The customer has right to request refunding the whole price of the software product or the service (minus the transaction fee).

If the customer is not satisfied with the product, he/she can ask DMA Softlab LLC to refund the price of the software (minus the share-it fees) up to 30 days after the purchase was done and if the permanent license was not delivered yet (the trial license expires within 30 days). After the 30 days trial period or if the permanent license was delivered DMA Softlab LLC will not accept any refund requests.

The customer can request refunding the price of the service (such as network engineering etc.) up to 14 days after the system was realized, paid in full and if it was not modified by the customer in any form. After the 14 days period DMA Softlab LLC will not accept any refund requests.

After a completed refund process the customer must destroy the software product and / or the network (delete all settings on routers, servers etc.) built / developed by DMA Softlab LLC.

7. Software licenses
DMA Softlab LLC ships software products with a license key bound to the hosting server (hardware and operating system). One software product can be installed on a specific host only. The installed system and license cannot be transferred to a different host without a permission from the software producer. Hardware change / OS replacement / upgrade requires a new license key.

There are two type of licenses available: trial and permanent.

Trial licenses are used to test new software installations. Trial licenses have time limitation of 30 days. The Customer can request free of charge up to 5 trial keys for a certain product (for testing the system before requesting a permanent license key).

The Customer can request only one permanent key for any product (one license key is included in the product price). The Customer can purchase additional license key(s) for his own purpose only (for 2nd, 3rd etc. host) on a discount price.

A license key will be issued for a real MAC address only. DMA Softlab LLC will not issue a license key for a cloned MAC address.

The Customer can request a replacement license key if the hosting hardware has been damaged or server upgrade is required. The processing fee varies from case to case and it is 20-40% of the full price of the license.

To apply a replacement license key the customer has to send a printed, signed and scanned statement to DMA Softlab LLC. In the statement the following have to be included:

-the reason of requesting a new permanent license key (the hardware is damaged etc.)
-the old permanent license key has been destroyed and the old server has been decomissioned
-the MAC address of the old, licensed interface

DMA Softlab LLC reserves the right to decline any suspicious license key replacement request.

8. Data Protection
DMA Softlab LLC offers software installation services. If the customer requests a such service, he/she must be sure to not store any confident documents on the server before sending the system access data to DMA Softlab LLC (usernames, passwords, IP addresses). DMA Softlab LLC will never share passwords, documents, parts of documents or any data found on customer's host with 3rd parties and will destroy all the system access data (usernames, passwords, IP addresses) after completing the operation. DMA Softlab LLC cannot be held responsible for any damage or data loss during and after the installation procedure.

9. Disclaimer and Limitation of Liability
The services and all materials described on this Web site are provided on an "as is" and "as available" basis. DMA Softlab LLC makes no warranties of any kind to the operation of this site but does guarantee providing quality services as described on this Web site. In no event DMA Softlab LLC will be liable for suitability, merchantability, or usability of products and services developed and delivered. By using this site, you agree to indemnify, defend and hold harmless DMA Softlab LLC and its partners, affiliates, and customers against any claim, demand, action, or other proceeding based on or arising from use of the Web site, services, and any act made by yourself or your company.

10. Personal Information
DMA Softlab LLC has a very strict non-misuse policy and does not collect any personal information on this Web site. Any personal information voluntarily disclosed by you on this Web site will never be abused or sold to any third party. All information is strictly confidential and will not be used for any purpose other than to accurately serve you and your business.

11. Governing Law
These Terms and Conditions shall be governed by, and interpreted in accordance with the laws of the Delaware.

12. Contact Information
You may contact DMA Softlab LLC with any questions, clarification request and discussion on services provided and these Terms and Conditions using the email address info[at]dmasoftlab.com

13. Ownership definitions
Radius Manager is a trademark of DMA Softlab LLC.
MikroTik is a registered trademark of MikroTikls corporation.
FreeRadius is released under the GNU General Public License (GPL).
MySql is released under the GNU General Public License (GPL).

This document has been last revised on 09/14/2018

 

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